Gap 3 in the gap model is the discrepancy between:

Posted By Admin @ September 03, 2022

Question:

Gap 3 in the GAP model is the discrepancy between:________

a. the customer's expectations and perceptions.
b. management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
c. quality specifications documented in operating and training manuals and plans and their implementation. d. customer expectations and management perceptions of those expectations.

Answer:

Answer:

d. customer expectations and management perceptions of those expectations.

Explanation:

The delivery gap is the difference between service delivery policies and standards and the actual delivery of the service.

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